TUA Face Fitness Shipping Policy

At TUA Face Fitness, we strive to provide our customers with a seamless shopping experience, including efficient shipping services. Below is our shipping policy outlining the details for both domestic and international orders.

Domestic Shipping

• Shipping Method: All domestic orders will be shipped using USPS Priority Mail and First Class Mail.
• Processing Time: Orders will be processed within 1-2 business days of placing the order. Your order will be shipped the day after processing.
• Shipping Confirmation: Once your order has shipped, you will receive a shipping confirmation email within 24 hours*. This email will include tracking information to monitor the status of your shipment.
• Tracking Responsibility: It is the customer's responsibility to track their order. If you do not receive a shipping confirmation with tracking information within 5 business days of your order, please contact us at support@tuafacefitness.com.

Return to Sender Policy

• If your order is tagged as "return to sender" or if delivery is unsuccessful due to your failure to follow up or submit necessary requirements to the courier, we are unable to process any refunds or replacements. In such cases, you may need to place a new order.

International Shipping

• Shipping Method: All international orders will also be fulfilled through USPS Priority Mail. Shipping rates will vary based on the destination.
• Duties and Fees: Please note that all international orders are subject to additional monetary duties and fees upon delivery. TUA Face Fitness is not responsible for these charges, and we cannot predict what they will be prior to your order's arrival.
• Delivery Requirements: International orders cannot be left at the door. Duties and fees must be collected before your package is handed over to you.
  Thank you for choosing TUA Face Fitness! If you have any questions regarding our shipping policy, feel free to reach out to our support team. We appreciate your business and look forward to serving you!